Returns | Exchanges | Refunds

We wished we lived in a perfect world.

But we don't and sometimes your order may not be exactly what you ordered.

It's okay.  We want to make sure we get it right.

 

PRODUCTS / GLOVES / APPAREL Refund Policy

Exchanges

  • Exchanges for unworn / undamaged goods only.  All goods will be inspected prior to exchange.
  • Exchanges will gladly be accepted if returned to BIG CAT GK within 35 days of your order being placed.
  • Email info@bigcatgoalkeeping about your planned exchange to make sure we have the style and size of your exchange in stock.  Include your order number and name of purchaser so that we can retrieve your purchase information.
  • We are a small private business and shipping can get expensive.  It is the responsibility for the Customer to cover shipping expenses back to BIG CAT GK.  We recommend the least economical method possible as well as getting a shipping tracking number to track the package.  

 

Returns

  • Returns for unworn / undamaged goods only.  All returned goods will be inspected prior to any return / credit being issued.
  • Returns will gladly be accepted if returned to BIG CAT GK within 35 days of your order being placed.
  • Customer is responsible for all shipping expenses back to BIG CAT GK.  We recommend the least economical method possible as well as getting a shipping tracking number to track the package. 
  • Please email BIG CAT GK the shipping tracking number so we can ensure we receive your returned goods accordingly.  Email info@bigcatgoalkeeping.com.  Please include your Order number, Customer Name on original purchase and shipping tracking number.
  • Once your returned goods are inspected, refunds or credit will be issued within 72 hours of receipt by BIG CAT GK.  Refunds will be credited to the form of purchase made on original transaction.  Friendly reminder, some banks may take longer processing the return funds after we issue the refund.

 

If you have any questions, please email info@bigcatgoalkeeping
Exchange / Return Address Only
BIG CAT GK 
(ATTN: ROMERO)
7714 NEWLIN AVE #8
WHITTIER, CA 90602
* include your order number / name in your shipment.  Any incorrect or missing info may cause delay to proper refund, exchange or return.

CAMP REACT / CLINICS / EVENT Refund Policy

In the case that you may need to cancel your reservation / booking for a CAMP REACT / React Training Center / Training Center / Clinic / Event, we offer the following refund policies. 

  • Cancellations must be made in a timely manner. 
  • Email info@bigcatgoalkeeping.com requesting a refund for your cancellation.
  • Refunds are refunded on the tender booking/reservation was made.
  • Please allow up to 10-14 days for refund to be issued.

 

Domestic (USA) Cancellation:
30+ days before camp - 75% Refund
14 - 30 days before camp - 50% BIG CAT CREDIT (to be used for services only)
7 - 13 days before camp - 25% BIG CAT CREDIT (to be used for services only)
0 - 7 days before camp - No refund allowed
International (Non US) Cancellation:
60+ days before camp - 60% Refund
0 - 60 days before camp - No refund for international camps 


Please note that there are costs associated that we need to cover.  These costs include field reservations, coaches pay, expenses, equipment, marketing costs, etc.  Although we cannot refund 100% of your booking/reservation, please understand our position in our Refund Policy for our BIG CAT GK events.